Hotel Royal Customer Reviews Avg Rating :
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Guest Review: 1 by Abdul Ga of Jeddah, K.S.A. Posted Date: 2012-03-29
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This hotel is excellent for family vacation
Guest Review: 2 Posted Date: 2012-03-07
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Das Meer ist zum schwimmen nicht ideal und das Wasser trüb.
Guest Review: 3 Posted Date: 2012-02-08
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海はクラゲがいるみたいでしたので、入りませんでした。 ビーチは公共ビーチなので、きれいな方ではありませんでした。(日本のメジャーな所よりはきれいです) ビーチサイドレストラン、ルームサービスもそれほど高くはなく、種類が豊富と思います。部屋や外のシャワーの水圧も十分でしたが、部屋のトイレの水が一度流すと、たまるまで時間を要したので、メンテナンスが必要と思います。 子供用の室内アクティビティあり、ホテルの前には店や、レストランがあるので便利だと思います。
Guest Review: 4 Posted Date: 2011-07-12
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Beachside it is, but the beach sand is grainy and there are no beach cabanas, no chaise lounges or no food and beverage services provided. Location is at the end of the beach. Found the complaints online of speedboats, jet skis and other water sports true- noisy, smell of petrol, operating dangerously close to swimmers. I didn't find the beach locals  and even the hotel staff respectful of our privacy. We found them rudely gawking at women that wore bikinis and even when my sister did yoga by the pool at 8am by staff! surprised as penang has been a tourist spot since I was a kid and we were not dressed provocatively or trying to attract attention. For this, I'd rather go to Bali or even Hainan island! We had to walk to lone pine hotel down the beach to be able to enjoy some nice soft sand to lie and lay our towels on. Beach water is not clear and blue but opaque and brown from silt. Hotel itself is old, we rented two rooms, one was nicely refurbished the other though not updated has an impressive view of the pool and garden. Highlight is the beautiful old trees of the garden pool, good buffet breakfast, free (but slow) wifi.
Guest Review: 5 by ScottT of Singapore Posted Date: 2011-04-14
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We stayed at the Rasa Sayang in Penang. We were upgraded to the Rasa Wing which was a beautiful and very spacious room. The staff were uniformly exceedlingly friendly and helpful. It was great.
Guest Review: 6 by AhmedMk of Saudi Arabia Posted Date: 2010-10-06
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Thank for good service & good hotel activeties.
Guest Review: 7 Posted Date: 2010-07-03
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If you want to experience paradise, just visit Shangri-La’s Rasa Sayang Resort and Spa in Penang, Malaysia. I brought my daughter with me for a conference in KL Malaysia and decided to take the ½ hour flight to Penang as Frommer’s said it was the Pearl of Malaysia. Air Asia offers flights from KL to Penang for 29 dollars or less depending on the season. Well the real Pearl is Shangri-La’s Rasa Sayang. The resort has impeccable service, incredible rooms, every amenity you could imagine and the Spa is like none other. For Americans the stay is very economical compared to resorts in the US (1/3 the price of a US 5 star hotel). If you have an abundance of air miles use them to stay at this resort. I suggest at least a week. It will take you that long to experience all the wonderful things this resort has to offer. We stayed in the Garden wing, which is wonderful. There is a more exclusive side called the Rasa wing but we were not able to see a room. I wanted to ask, but felt I would look like an idiot. The lagoon pool is my favorite. I have stayed at numerous resorts around the world and Shangri-La has built the best pool. The staff remembers everything about you so you feel like your visiting a large family when you are here. It was great to meet and talk with people from Australia, Japan, Malaysia and the Middle East. There is even a lady from Italy who comes here every year for a month in the summer with her daughter. One of the staff brings her daughter to work so the teens hang out together. What a life. I hate reviews that mislead the readers so I had to add this one so that you know you get much more than you expect and when it is time to leave you will be sad.
Guest Review: 8 by mun of chicag Posted Date: 2009-09-17
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Excellent service. The most I like is their bathroom. Everything is so comfy in the room. I didn't go out of the hotel because it has all I need.
Guest Review: 9 by A of Devon, UK Posted Date: 2009-09-05
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We stayed here for 2 nights as a treat for my birthday whilst in Penang and I would definately go back. No other hotel during out holiday in Malaysia even came close to the Shangri La for service, comfort and surroundings. If I had an issue, it would be that our room was not cleaned until very late, and the mini bar was never replenished.